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  • What's your warranty terms?

    Our warranty covers manufacturing and material defects, and does not cover normal wear and tear, damage/failure due to an accident, incidental or consequential damage, or any use of the product that's inconsistent with the operating instructions as laid out in our user manual.
  • How does your factory do regarding quality control?

    Quality is a priority. We always attach great importance to quality control from the very beginning of production. Every product will be fully assembled and carefully tested before packing and shipping.
  • Can I mix different models & colors in one container?

    Yes, different models & colors can be mixed up in one full container.
  • What's the delivery time of bulk orders?

    It usually takes about 25 to 40 working days for production based on the specification for your order and quantity.
  • What's your payment terms?

     1) For samples, T/T 100% as deposit.
     2) For bulk orders, we request 50% by T/T in advance, balance to be paid before shipment or 100% by irrevocable confirmed L/C payable at sight, and other payments can also be negotiated.
Hangzhou Chauten New Material Technology Co., Ltd. is a technology-based company focused on advanced materials research and application which has 50,000 square meters of modern factory buildings and international office space, 3000 square meters of advanced carbon materials laboratory.



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